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AI Event Concierge

An Always-On Concierge for Every Event Stakeholder

Attendees, exhibitors, sponsors, speakers and VIPs get instant answers on WhatsApp, voice, social and email, with no app to download.

Powered by KATHN, KNVI's AI communication and orchestration platform.

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Event inbox

Example conversations

  • Attendee via WhatsApp asks: Is there parking at the venue? KATHN: Yes, free on-site parking is available. Registration opens at 08:00. (answered)
  • Speaker via Voice asks: When's my tech check? KATHN: Thursday at 4 p.m. in the Hall 2 green room. I'll send you a reminder that morning. (answered)
  • Sponsor via Email asks: Has our logo artwork been approved? KATHN: Not yet. I've passed it to the partnerships team with your file attached. (handed to the team)
  • Attendee via Instagram DM asks: Can I still change my ticket? KATHN: Yes, until Friday. Here's the link to update it. (answered)

Live at our own stand, MEES 2026, Dubai World Trade Centre:

  • 170+

    Real conversations

  • 4

    Languages: English, Gulf Arabic, French, Russian

  • 2

    Days on the show floor

The problem

Your Team Answers the Same Questions All Day

Attendees ask where to go, exhibitors when setup starts, speakers about tech checks. The questions arrive on every channel at once, and the answers sit with a few people.

An AI event concierge puts those answers in one place, on the channels people already use.

  1. Questions Come From Every Direction

    Different needs, channels and times for every group.

  2. Answers Are Scattered

    Inboxes, spreadsheets and people's memory.

  3. Every Repeated Question Costs Time

    Time taken from the work only your team can do.

Who it serves

One Concierge. Every Stakeholder.

Attendees

An AI attendee assistant for session times, directions and who's worth meeting.

  • Which sessions cover AI in marketing?
  • Where's Hall 3?
  • Can I still change my ticket?

Exhibitors

Setup schedules, logistics and stand requirements.

  • Which loading bay do I use?
  • When can we start stand setup?
  • Where do I collect my lead scanner?

Sponsors

Activation schedules, deliverables, branding placement and on-site coordination.

  • When does our session slot start?
  • Has our logo artwork been approved?

Speakers

Preparation details, tech checks, green room access and session timing.

  • When's my tech check?
  • Where's the speaker lounge?

VIPs & Guests

White-glove assistance with arrivals, transport, seating and special requests.

  • Is my car confirmed for 6 p.m.?
  • Can I bring a guest to the dinner?

Virtual Participants

A Virtual Event Concierge supports online and hybrid audiences with session access and live help.

  • How do I join the keynote stream?

No app required

Answers on the Channels People Already Use

Many stakeholders never open the event app. KATHN answers where they already are, with no app or login.

  • WhatsAppMessage the event like anyone else and get an immediate answer.
  • VoiceCall when talking is easier than typing.
  • SocialDirect messages answered, not left in an inbox.
  • EmailInquiries resolved without adding to your team's queue.
  1. Exhibitor: Hi, which loading bay do we use for Stand B14?
  2. KATHN: Loading Bay 3, north entrance. Setup opens Tuesday at 07:00.
  3. KATHN shares a location: Loading Bay 3 · North entrance
  4. KATHN shares a document: Exhibitor manual.pdf
  5. KATHN: Please confirm your setup slot: Options: Tue 07:00, Tue 11:00, Wed 07:00
  6. Exhibitor: Tue 07:00
  7. KATHN: Confirmed. You're booked for Tuesday at 07:00. See you there.
  8. Outcome: Setup slot confirmed · Synced to CRM

How it works

Live for Your Event, Tailored to Your Stakeholders

  1. Share Your Event Information

    Schedules, venues, logistics, policies and FAQs. KATHN learns your event, not a generic script.

  2. Tailor It by Stakeholder

    Set what each group can ask, from attendees to VIPs.

  3. Go Live on Your Channels

    Launch across WhatsApp, voice, social and email, connected to your CRM.

  4. Hand Off When It Matters

    Sensitive requests go to your team with the full history.

Want to hear how KATHN sounds? Listen to a real KATHN call →

The outcome

Fewer Repeated Questions. Faster Answers. Clearer Insight.

  1. Your Team Gets Its Time Back

    Routine questions answered automatically.

  2. Every Stakeholder Gets an Answer in Seconds

    Consistent, event-specific answers on every channel, at any hour.

  3. You See What Stakeholders Actually Need

    Their questions show where your information is unclear.

500+

Stakeholder Queries Resolved

Frequently Asked Questions

Can't find your answer? Book an AI Discovery Call →

An AI event concierge is an always-on assistant that answers questions from attendees, exhibitors, sponsors, speakers and VIPs using your event’s own information across WhatsApp, voice, social and email.

A basic chatbot usually answers general questions in one place, while an event app assistant only reaches people who download the app. KATHN supports multiple stakeholder groups across everyday channels, helping create a more accessible AI event experience.

KATHN works across WhatsApp, voice, social media and email, and can be configured in the languages your stakeholders use.

The conversation can be handed to your team with the full history and context attached, so the stakeholder does not need to repeat the request.

You provide schedules, venue details, logistics, policies and FAQs, and KATHN is configured around that information. It can be updated as your event details change.

Yes. A Virtual Event Concierge can support online and hybrid participants with session access, schedules and event assistance. KATHN can also support conferences, summits, exhibitions, trade shows, corporate events and brand events.

Conference hall with rows of chairs facing the stage

Let Every Stakeholder Get an Answer in Seconds

Tell us about your event. We'll show you what an AI event concierge could handle for your team.

Book an AI Discovery Call